Privacy Policy
This Privacy Policy describes how Alloy Boyz Detailing collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and ensuring the security of your personal information.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address.
- Vehicle Information: Make, model, year, and registration number of your vehicle.
- Payment Information: Credit card details or other payment information necessary to process your transactions.
- Usage Data: Information about how you use our website and services, including your IP address, browser type, and pages visited.
- Communications: Records of your communications with us, including emails, phone calls, and chat logs.
2. How We Collect Information
We collect personal information in the following ways:
- Directly from You: When you provide information through our website, booking forms, or other communication channels.
- Automatically: Through cookies and other tracking technologies when you use our website.
- From Third Parties: From service providers or partners who assist us in providing our services.
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing Services: To schedule and perform car detailing, alloy refurbishment, brake caliper painting, tyre replacement, and vehicle collection/drop-off services.
- Processing Payments: To process payments for our services.
- Communicating with You: To respond to your inquiries, provide updates on your service appointments, and send you promotional offers.
- Improving Our Services: To analyze usage data and improve the functionality and user experience of our website and services.
- Legal Compliance: To comply with legal obligations and protect our rights and interests.
4. How We Share Your Information
We may share your personal information with the following parties:
- Service Providers: Third-party service providers who assist us in providing our services, such as payment processors, IT support, and marketing agencies.
- Business Partners: Partners who offer complementary products or services that may be of interest to you.
- Legal Authorities: Government agencies or law enforcement authorities if required by law or legal process.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: Using encryption technology to protect sensitive information transmitted online.
- Secure Storage: Storing personal information on secure servers with limited access.
- Access Controls: Implementing access controls to restrict access to personal information to authorized personnel only.
- Regular Audits: Conducting regular security audits to identify and address potential vulnerabilities.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
7. Cookies
Our website uses cookies to enhance your user experience. Cookies are small text files that are stored on your device when you visit our website. We use cookies for the following purposes:
- Essential Cookies: To enable core functionality of our website, such as navigation and access to secure areas.
- Analytics Cookies: To analyze website traffic and usage patterns.
- Marketing Cookies: To personalize your experience and display relevant advertisements.
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
8. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website. Your continued use of our website and services after any changes constitutes acceptance of the revised policy.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
Alloy Boyz Detailing
Email: [Your Email Address]
Phone: [Your Phone Number]
